Powerful testimonials from around the world were submitted on behalf of the 15 finalists for CXPA’s 2019 CX   Impact Awards:

   ”Even when some could not understand the business value, [she] has stood firm– speaking passionately and when necessary firmly to drive CX forward.”

Finalists were selected based on their achievements related to organizational goals, their ability to generate measurable CX-related outcomes, and their distinction in the field, which often manifested itself through glowing peer and customer comments.

Greg Melia, CAE and CXPA’s CEO, offered his thoughts on the finalists’ recognition. “The CXPA CX Impact Awards finalists represent the talented, dedicated professionals helping companies to create and maintain exceptional customer experiences,” Melia said. “Congratulations to these CX leaders and their organizations for standing out in a field committed to excellence.”

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