services

We don’t act as traditional consultants – we are your business transformation partners and the how to do it – we will be with you every step, to guide and help you navigate.

Consulting

We help to improve overall customer satisfaction, business performance and change management

Learning & Development

Delivering customer training programmes and workshops globally across a number of industries

Coaching & Mentoring

Help, guide, advise and mentor executives, managers, teams, individuals to achieve their goals

Keynote Speaker

Delivering talks on customer experience, business transformation, leadership and global influences

Consulting

We help to improve overall customer satisfaction, business performance and change management

Learning & Development

Delivering customer training programmes and workshops globally across a number of industries

Coaching & Mentoring

Help, guide, advise and mentor executives, managers, teams, individuals to achieve their goals and ambitions

Keynote Speaker

Delivering talks on customer experience, business transformation, leadership and global influences

Veronika’s exceptional knowledge and passion of CX brought a fresh and dynamic perspective to our Inspiring Leadership programme. Veronika’s ability to tailor customer experience principles to fit BP’s environment and audience, made the training programme more personalised and compelling. We appreciated Veronika's willingness to share knowledge beyond the scope of the programme.

Andrew Richmond, Customer Experience Specialist, BP

Veronika is one of the most passionate people I've had the good fortune to meet. She is incredibly knowledgeable in the field of CX, as well as great at conveying her knowledge to others. One can always rely on her to give interesting perspectives and challenge the normative way of thought. The ability she has of spreading positivity and exciting ideas to her surroundings is fantastic and I am very glad to have had her as my mentor.

Elin Karlsson, Master Thesis Student, University of Mälardalen

A very good presentation on customer experience at the Alfa laval conference, as a fanboy of six sigma and DMAIC methodology it was fascinating to hear about similar systems being used to measure and quantify customer satisfaction! Thanks for you time!

Liam Rice, Machinist Alfa Laval

Veronika is without doubt one of the most talented individuals I have had the pleasure to work with. She created and lead Customer Quality eXperience (CQX) program taking her vision and creating strategic deployment through engagement of the organisation at every level. She has an ability to consider not only process aspects of change but also people and ultimately cultural aspects to make change sustainable. Her personal style of hard work and fun motivates and influences others to improve not only at the organisation level but also at a personal level through Veronika’s talent for coaching and mentoring.

Darren Riches, Global Head of Quality ABB Robotics

Veronika did an excellent job, guiding us through the foundation of Customer Excellence, with high engagement and personal reflections. I’m very impressed with her experience.

AnnaCarin af Forselles, Owner of A Walk in the Forest

Clients

We are ready when you are!