Knowledge transfer is a core passion in CQX.
All trainings are offered in person or online remotely.
2-DAY CUSTOMER EXPERIENCE PROFESSIONAL CLASS
STRATEGY EXECUTION AND MANAGEMENT COACHING
Executive, individual and team bespoked coaching sessions and workshop. Developing your leadership for improved business execution.
12 MONTH PROGRAM FOR MANAGERS/PROFESSIONALS
Transformational and Personal Leadership training – enabling leaders to better understand what is required of them, and the competencies they require in their people, to help their organisations become more profitable.
TAILORED IN-HOUSE TRAINING
E-LEARNING CREATION FOR YOUR ORGANISATION
Topics included in CXM trainings
The role of the Customer Experience Professional
CX and Customer Strategy
Who are your customers?
Customer Journey Mapping
CQX tools and methodology
How to connect Lean 6 Sigma tools for CX
CX Lean 6 Sigma projects
Customer centric quality culture
Customer journey mapping methods
CX and sustainability
Customer centric quality issue resolution
Supplier Quality Experience
Coaching & Mentoring
Help, guide, advise and mentor executives, managers, teams, individuals to achieve their goals and ambitions