Knowledge transfer is a core passion in CQX.
All trainings are offered in person or online remotely.
2-DAY CUSTOMER EXPERIENCE PROFESSIONAL CLASS
2-DAY CQX DIPLOMA CLASS
Quality is the key pillar of customer excellence – one of the vital components enabling success in Customer Experience. Today’s work of quality in most businesses is usually very objective, the measurements and the standardization. Therefore, most companies happen to wash out the subjective needed to enhance CX.
12 MONTH PROGRAM FOR MANAGERS/PROFESSIONALS
1-DAY LEADERSHIP TRAINING
TAILORED IN-HOUSE TRAINING
E-LEARNING CREATION FOR YOUR ORGANISATION
The role of the Customer Experience Professional
CX and Customer Strategy
Who are your customers?
Customer Journey Mapping
CQX tools and methodology
How to connect Lean 6 Sigma tools for CX
CX Lean 6 Sigma projects
Customer centric quality culture
Customer journey mapping methods
CX and sustainability
Customer centric quality issue resolution
Supplier Quality Experience
Coaching & Mentoring
Help, guide, advise and mentor executives, managers, teams, individuals to achieve their goals and ambitions