Keynote Speaker

If you have ever met Veronika, or read any of her articles, you have probably concluded that she loves to talk about her specialist subjects! The passion for people fires through everything she does.

As a regular keynote speaker at conferences, events, webinars, podcast etc – Veronika ranges from giving introductions and kick offs  to prominent thought leading on customer quality experience, leadership, change and global transformation. And very often she is simply asked to share her personal stories from her own life experience in business.
She has a unique ability to inspire others to develop themselves and people around them, a big portion of humour and can deliver in both English or Swedish.

Having experienced her passion and dedication is a great experience in itself!

When she is sharing the gospel of the CQX – it’s charisma, relentless drive and deep knowledge.

Testimonials & Featured Clients

Veronika’s exceptional knowledge and passion of CX brought a fresh and dynamic perspective to our Inspiring Leadership programme. Veronika’s ability to tailor customer experience principles to fit BP’s environment and audience, made the training programme more personalised and compelling. We appreciated Veronika's willingness to share knowledge beyond the scope of the programme.

Andrew Richmond, Andrew Richmond, BP

Veronika is without doubt one of the most talented individuals I have had the pleasure to work with. She created and lead Customer Quality eXperience (CQX) program taking her vision and creating strategic deployment through engagement of the organisation at every level. She has an ability to consider not only process aspects of change but also people and ultimately cultural aspects to make change sustainable. Her personal style of hard work and fun motivates and influences others to improve not only at the organisation level but also at a personal level through Veronika’s talent for coaching and mentoring.

Darren Riches, Global Head of Quality ABB Robotics

Veronika is one of the most passionate people I've had the good fortune to meet. She is incredibly knowledgeable in the field of CX, as well as great at conveying her knowledge to others. One can always rely on her to give interesting perspectives and challenge the normative way of thought. The ability she has of spreading positivity and exciting ideas to her surroundings is fantastic and I am very glad to have had her as my mentor.

Elin Karlsson, Master Thesis Student, University of Mälardalen

Veronika is one of the most passionate knowledgeable CX experts that I have had the pleasure to work with. If you want to add value to your organization, would recommend you get in touch with her.

Lina Yahya, Head of Service Excellence, RAKBANK

A very good presentation on customer experience at the Alfa laval conference, as a fanboy of six sigma and DMAIC methodology it was fascinating to hear about similar systems being used to measure and quantify customer satisfaction! Thanks for you time!

Liam Rice, Machinist Alfa Laval

She sprinkles fairydust on everything she touches

Gabriella Tingberg-Granath, Swedish work agency

Veronika did an excellent job, guiding us through the foundation of Customer Excellence, with high engagement and personal reflections. I’m very impressed with her experience.

AnnaCarin af Forselles, Owner of A Walk in the Forest


We help to improve overall customer satisfaction, business performance and change management

Learning & Development

Delivering customer experience training programmes and workshops globally across a number of industries

Coaching & Mentoring

I help, guide, advise and mentor executives, managers, teams, individuals to achieve their goals and ambitions