Consulting

Your business transformation partner

We advise businesses across various sectors in all aspects of customer experience management. We help to improve overall customer satisfaction, business performance and change management.

Our successful implementation begins with a clearly defined business engagement that delivers a ‘current state’ assessment of the customer experience.

We don’t act as traditional consultants – we are your partner – we are the how to do it and we will be with you every step, to guide and help you navigate.

We specialise in the following:

Leading change

Customer Experience business and leadership development. Re-invention, creation or development of customer experience strategy and programmes, customer/employee persona creation, Customer Centric Culture and Customer Experience measurements.

Training & coaching

In person and online training programs; Customer Quality Experience. Learning & development synergies for wider employee experience. Personal, executive & leadership coaching.

Execution

We help people understand structured problem solving and customer focused continuous improvement quality programs (principally using Lean Six Sigma methodologies). Strategic creation, implementation and deployment of large global transformation/change initiatives and sustainable efforts.

Culture

Transformation and culture change that capture hearts & minds of the employees in simple, consistent way, yet balanced with strong analytic and logic capability. Employee engagement and advocacy initiatives and approaches.

Experience design

Customer journey mapping and management. Alignment of strategic customer segments’ expectations, journeys and goals, for seamless, transparent and frictionless experience that sustains mutual growth by providing interactions and mutual value to customers.

Clients

Learning & Development

Delivering customer experience training programmes and workshops globally across a number of industries

Coaching & Mentoring

Help, guide, advise and mentor executives, managers, teams, individuals to achieve their goals and ambitions

Keynote Speaker

Delivering talks on customer experience, business transformation, leadership and global influences