I’m Veronika Luxemburg
The founder and CEO of CQX™
I care about impacting people with passion, skills and courage for change.
I use my considerable experience to offer organizations a variety of training, speaking and consultancy solutions. I was the first in Sweden to be certified by the Customer Experience Professionals Association (CXPA) as a ’Certified Customer Experience Professional’ (CCXP). Additionally, I hold Lean6Sigma certification and as a Coach certified by International Coach Federation (ICF) I also offer personal, executive and leadership coaching.
I have developed my expertise over a 20 year period, working as a business manager, consultant and advisor in multiple industries. I have deployed tools, methodologies and practical implementations all over the world. And until 2019 I held the position as Global Customer Excellence Manager for ABB Robotics, where I created the vision and strategic implementation of the Customer Quality Experience (CQX) transformation program in over 50 countries, touching over 6000 employees.
”CQX is the very heart in any organisation – and my goal is to ignite people with passion and skills to fulfill its purpose.”