About Me
I’m passionate about helping people and organisations create the change they wish to be and to see in the world.
I’m Veronika Luxemburg
The founder and CEO of CQX™
I care about impacting people with passion, skills and courage for change.
I use my considerable experience to offer organizations a variety of training, speaking and consultancy solutions. I was the first in Sweden to be certified by the Customer Experience Professionals Association (CXPA) as a ’Certified Customer Experience Professional’ (CCXP). Additionally, I hold Lean6Sigma certification and as a Coach certified by International Coach Federation (ICF) I also offer personal, executive and leadership coaching.
I have developed my expertise over a 20 year period, working as a business manager, consultant and advisor in multiple industries. I have deployed tools, methodologies and practical implementations all over the world. And until 2019 I held the position as Global Customer Excellence Manager for ABB Robotics, where I created the vision and strategic implementation of the Customer Quality Experience (CQX) transformation program in over 50 countries, touching over 6000 employees.
Consultations
Hours mentoring
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Percent love
”CQX is the very heart in any organisation – and my goal is to ignite people with passion and skills to fulfill its purpose.”
Global CX Impact awards and in 2020 she is an appointed judge in the European CX Awards.