Improve your customer experience

A customer is the purpose of your business.

How you leave customers feeling after an experience with you, becomes your trademark.

Customer Experience is a refocusing and fast-growing key component in businesses to be successful. It’s the crucial differentiation in crowded global markets and the discipline of turning strategy into execution and deliver tangible experiences that creates satisfaction, loyalty and sustainable profit.

Making the customer the very core in all your operations.

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Consulting

We advise in all aspects of customer experience management – improve customer satisfaction, business performance and change management

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Learning & Development

Delivering customer experience training programmes and workshops globally across a number of industries

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Coaching & Mentoring

Help, guide, advise and mentor executives, managers, teams, individuals to achieve their goals and ambitions

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Keynote Speaker

We deliver talks on customer quality experience, business transformation, leadership and global influences

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Consulting

We advise in all aspects of customer experience management – improve customer satisfaction, business performance and change management



Learning & Development

Delivering customer training programmes and workshops globally across a number of industries



Coaching & Mentoring

Help, guide, advise and mentor executives, managers, teams, individuals to achieve their goals and ambitions



Keynote Speaker

Delivering talks on customer experience, business transformation, leadership and global influences

Consultations

Countries

Hours mentoring

Percent love

Testimonials & Featured Clients

Veronika’s exceptional knowledge and passion of CX brought a fresh and dynamic perspective to our Inspiring Leadership programme. Veronika’s ability to tailor customer experience principles to fit BP’s environment and audience, made the training programme more personalised and compelling. We appreciated Veronika's willingness to share knowledge beyond the scope of the programme.

Andrew Richmond, Customer Experience Specialist BP

Veronika is without doubt one of the most talented individuals I have had the pleasure to work with. She created and lead Customer Quality eXperience (CQX) program taking her vision and creating strategic deployment through engagement of the organisation at every level. She has an ability to consider not only process aspects of change but also people and ultimately cultural aspects to make change sustainable. Her personal style of hard work and fun motivates and influences others to improve not only at the organisation level but also at a personal level through Veronika’s talent for coaching and mentoring.

Darren Riches, Global Head of Quality ABB Robotics

Veronika did an excellent job, guiding us through the foundation of Customer Excellence, with high engagement and personal reflections. I was very impressed of her experience.

AnnaCarin af Forselles, Owner, A Walk in the Forest

A very good presentation on customer experience at the Alfa laval conference, as a fanboy of six sigma and DMAIC methodology it was fascinating to hear about similar systems being used to measure and quantify customer satisfaction! Thanks for you time!

Liam Rice, Machinist Alfa Laval

Veronika is one of the most passionate people I've had the good fortune to meet. She is incredibly knowledgeable in the field of CX, as well as great at conveying her knowledge to others. One can always rely on her to give interesting perspectives and challenge the normative way of thought. The ability she has of spreading positivity and exciting ideas to her surroundings is fantastic and I am very glad to have had her as my mentor.

Elin Karlsson, Master Thesis Student, University of Mälardalen

Veronika is one of the most passionate knowledgeable CX experts that I have had the pleasure to work with. If you want to add value to your organization, would recommend you get in touch with her

Lina Yahya, Head of Service Excellence, RAKBANK

She sprinkles fairydust on everything she touches

Gabriella Tingberg-Granath, Swedish work agency

Veronika did an excellent job, guiding us through the foundation of Customer Excellence, with high engagement and personal reflections. I’m very impressed with her experience.

AnnaCarin af Forselles, Owner of A Walk in the Forest

Clients

Let’s Start a Conversation

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Email

veronika@cqxlux.com

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Phone

+46 70- 924 02 32